Terms and Conditions

Welcome to Penxels! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review the terms carefully before using our site and services.

1. Acceptance of Terms

By using Penxels’ website and services, you agree to these Terms and Conditions and any applicable laws or regulations. If you do not agree with any part of these terms, you should not use our website.

2. Services Provided

Penxels offers custom artwork, original paintings, digital art, and related services. All artwork and services provided are subject to the details, pricing, and timelines specified on our website or through direct communication.

3. Orders and Payment

• Placing an Order: By placing an order, you agree to provide accurate information and ensure that payment is completed. Orders will not be processed until full payment is received.
• Payment Methods: We accept major credit cards, PayPal, and other payment methods specified during checkout. Payments are processed securely through third-party payment providers.
• Pricing: All prices listed on our website are subject to change without notice. Pricing includes any applicable taxes, but shipping fees are calculated separately during checkout.

4. Shipping and Delivery

• Penxels ships artworks to various regions. Shipping costs and delivery timelines depend on the destination and are calculated at checkout.
• We are not responsible for delays caused by the delivery service or customs processing.
• For more information, please refer to our Shipping Policy.

5. Refund and Return Policy

Penxels has specific policies in place regarding refunds, returns, and exchanges, based on the type of artwork (custom, digital, or original).

• Custom artworks are non-refundable once the creation process has begun.
• Digital products are non-refundable once delivered.
• Original, non-commissioned artworks are final sales, with no refunds or returns. For detailed information, please review our Refund and Return Policy.

6. Intellectual Property

All content on the Penxels website, including text, images, graphics, and logos, is the property of Penxels and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content from our website without prior written permission.

7. Use of Website

By using our website, you agree:

• Not to use the site for any unlawful purpose.
• Not to violate any applicable local, state, national, or international laws.
• Not to attempt to gain unauthorized access to any part of our website, servers, or systems.
• Not to misuse or interfere with the functionality of the website, including by introducing viruses or other harmful material.

8. Customer Conduct

We expect our customers to communicate with respect and professionalism. Penxels reserves the right to refuse service, cancel orders, or terminate accounts for any reason, including abusive or inappropriate behavior.

9. Limitation of Liability

Penxels is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. This includes, but is not limited to, lost profits, data loss, or business interruption, even if Penxels has been advised of the possibility of such damages.

Our liability for any claim relating to your purchase or use of our services is limited to the amount you paid for the product or service in question.

10. Third-Party Links

Penxels’ website may contain links to third-party websites. We do not control or endorse these websites, and we are not responsible for the content or policies of third-party sites. Use of these sites is at your own risk.

11. Changes to the Terms

Penxels reserves the right to modify or update these Terms and Conditions at any time without notice. We recommend checking this page periodically to stay informed of any changes. Your continued use of our website and services constitutes your acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Gujarat, India, without regard to its conflict of law principles. Any disputes arising under these terms shall be resolved exclusively in the courts of Gujarat, India.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Penxels
Email: info@penxels.com